Frequently Asked Questions
DELIVERY
Unfortunately, we only service specific zip codes in Cache Valley at this time. If you are unable to select a date for delivery, then your zip code may not be a part of our delivery zones yet. Want to request your zip code? Awesome! Contact us HERE!
You can view delivery schedule details HERE!
Yes. You can modify your delivery date up until 11pm MST, the day before it is scheduled for delivery. Log into the member login to make modifications to your delivery.
GENERAL
All our memberships come with free delivery & 10% – 30% off.
We deliver Monday – Saturday 10am – 6pm MST. For specific delivery times for your delivery zone, check out delivery schedule details HERE!
Contact us at support@pebblestheicefactory.com for any issues, concerns, or feedback.
GIFT CARDS
No, they do not expire! However, as we grow, our software may change so we always recommend ordering within the year that you receive the gift card to ensure that you don’t have any issues during the redemption process.
Yes! You will also be required to put a card on file to be used once the balance on the gift card reaches $0.
You can choose to send it immediately or schedule the date and time it is delivered.
Log into the member login at the top right corner of the website to log into your member account. From there you can load your gift card and view the balance.
ICE CARE
Ice Melts, and when melted ice freezes again it can block up. We do our very best to make sure that the ice comes delivered fresh and frozen. To insure that the product stays frozen, we strongly recommend that someone be home and available to receive your delivery to place straight into the freezer. If no one is available, you can set a cooler on the front step and we will place the bags inside. Make sure there is enough space in your freezer or refrigerator ice dispenser. Get your drinks ready for your pebbs!
Clear some old food from the back of your freezer that has freezer burn and that you don’t even remember is there and make a nice spot for your bag of Pebbles.
MEMBERSHIPS
Yes! Log into the member login area in the upper right hand corner of the website and go to subscriptions. From here you will be able to make upgrade/downgrade selections.
Yes! Log into the member login area in the upper right hand corner of the website and go to memberships. From here you will be able to pause your membership.
Log into the member login area in the upper right hand corner of the website and go to memberships. From here you will be able to cancel your membership.
Of course! If one of our memberships fits your needs, then go ahead and purchase that membership! If you need a membership for 5+ bags, then contact us for a custom membership.
Contact us directly to set up a custom membership.
Select the membership tier of your choosing and add it to your cart. During the checkout process, enter your full name, address, phone number, and email. Once this is completed, you will be given a calendar to select when your first order is delivered. Once selected, enter payment information and select place order.
CORPORATE MEMBERSHIPS
Of course! If one of our memberships fits your needs, then go ahead and purchase that membership! If you need a membership for 5+ bags, then contact us for a commercial membership.
There is a 5, 10 lb. bag requirement to qualify as a commercial account.
Deliveries are made weekly. Due to the nature of a corporate membership, deliveries cannot be paused or cancelled. Should you have any unique circumstances, please contact us directly to make any possible adjustments.
Should you need ice delivered multiple days in a week, multiple memberships will be needed to fulfill those additional needs adequately.
It is the client’s responsibility to provide adequate freezer space to maintain the integrity of the ice.
**Disclaimer**
Pebbles The Ice Factory is not responsible nor liable for any refrigerator ice dispenser damage should you choose to place Pebbles Ice inside personal refrigerator ice dispenser.